Creating Customers for Life™

"Truly caring about the quality of work and the impact that work has on the customer."
"Highly professional customer-centric organization."
"High manufacturing quality, flexibility, qualified people."
"Attention is given to all details."
"Excellent people, shop, quality, and on-time deliveries."
"They do excellent work and standbehind it if there is an issue."
"Honest, Professional & Efficient."
"When bringing Bassett on-site, I never have a worry about the workmanship and professionalism that is displayed. A great, worry-free contractor!"
""My experiences with Bassett have been very positive. When bringing Bassett onsite, I never have a worry about the workmanship and professionalism that is displayed. A great worry free contractor!" -McCain Foods"

Lean

Lean is a disciplined process to eliminate waste and increase the value that we offer our customers. Eliminating the waste within our processes allows us to produce better results faster.

In 2006 Bassett began the process of transforming our organization through the implementation of Lean disciplines and tools. This step enables each employee to more sharply focus on creating greater value for our customers, eliminating waste and continuously improving our delivery of products and services. It also drives decision making for creating value for our customers deeper into our organization.

Continuous improvement
never ends

Bassett’s Lean endeavors are not a one-time project that will eventually fade away. Lean has changed the landscape at Bassett Mechanical and is integrated into our culture — it’s how we do business. By combining Lean with our commitment to safety and ISO, our quality management system, we are strengthening our drive for continuous improvement on a daily basis. The concepts and principles behind Lean are not just the flavor of the month for us. It’s our way of defining business activity that is focused on providing meaningful value for our customers.

Lean is customer-focused

We focus on three key customer-value deliverables from our Lean efforts: Cost, Quality, and Delivery. We strive to always deliver a quality product or service at a competitive price and on time. Our success with Lean translates into enhanced quality and service, giving our customers more value for the dollar. Because Bassett values our customer relationships highly, the involvement of customers, suppliers, and employees in our Lean activities is always encouraged to ensure that our continuous improvement efforts generate results that add value to them.

To date, we have two full-time employees and a steering committee dedicated to leading our Lean implementation. Bassett managers have completed extensive Lean training, and every team member receives training before they participate in a Kaizen event or rapid improvement event.

 

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